Refund and Returns Policy

At Phireshop, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we have established the following Refund & Returns Policy to guide you through the process.

Return Process: To initiate a return, please contact our customer support team at support@phire.shop. We will provide you with instructions on how to return the item. Please make sure to include your order number and a detailed description of the issue when contacting us.

Eligibility for Returns: We accept returns for items that are damaged, defective, or incorrect. To be eligible for a return, please notify us within 7 weekdays of receiving your order. We may require photographic evidence of the issue to assist us in understanding and addressing the problem.

Conditions for Return: Returned items must be unused, unwashed, and in their original packaging. Please ensure that all tags, labels, and protective coverings are intact. We reserve the right to refuse returns that do not meet these conditions.

Refund or Replacement: Upon receipt and inspection of the returned item, we will evaluate the issue and determine whether a refund or replacement is appropriate. If eligible for a refund, the original payment method used for the purchase will be credited (time may depend on banking institutions). If eligible for a replacement, we will send out a new item promptly.

Need help?

Contact us at support@phire.shop for questions related to refunds and returns.